✨ Handle With Glamour — The Rules of the Dress ✨

Please read these terms carefully before placing your hire order. By completing a booking with Dressed for the Occasion, you agree to the following terms.

1. 📅 Hire Period

The standard hire period is 4 days unless otherwise agreed. Your hire period begins on the date of delivery and ends on the agreed return date.

2. 💳 Booking & Payment

Full payment is required at the time of booking to secure your dress. Hire fees are non-refundable once the order has been confirmed.

3. 📦 Returns

Garments must be returned by the agreed return date. Late returns will incur a fee of $30 per day.
Please return garments to:

12 Buchanan Circuit, Oxenford, QLD 4210

4. 👗 Care of Garments

You are responsible for the garment during the hire period. Please treat all pieces with care. Do not attempt to wash, dry clean, or alter the garment — we handle all cleaning upon return.

5. ⚠️ Damage & Loss

Minor wear is expected. Charges may apply for any damage or staining, beyond minor wear or loss of the garment. Damage fees will be assessed at our discretion and may be up to the full retail replacement value of the item.

6. 📏 Size & Fit

Each gown is sourced from its original designer or brand, and sizing may vary between labels. We recommend referring to the sizing information on the original brand's website for the most accurate fit guide. If you're unsure, please get in touch before booking and we'll do our best to help.

7. 🚚 Delivery & Shipping

We ship Australia-wide. Delivery times may vary. We recommend ordering with enough lead time to ensure your dress arrives before your event. We are not responsible for delays caused by third-party couriers.

9. 🚫 Cancellations & Refunds

All bookings are final. Once your booking has been confirmed and payment has been received, it cannot be cancelled or refunded.

We understand that plans can change. Booking date changes may be requested within 72 hours of placing your booking, subject to availability.

After the 72-hour period, no changes, cancellations, refunds or credits will be provided.

We do not offer refunds, store credits or cancellations for change of mind, incorrect sizing selected by the customer, changes to your event, or delays caused by third-party shipping providers.

If Dressed for the Occasion is unable to fulfil your booking due to circumstances within our control, you will be offered a full refund or an alternative garment of equal value.

9. 💬 Contact

If you have any questions about these terms, please get in touch — we're always happy to help.